Integrate > SAP Solution Manager > Use Service Manager Exchange with SAP Solution Manager > User Scenarios > SM 9.x to SAP Solution Manager 7.1 > Update the incident status in Solution Manager

Update the incident status in Solution Manager

  1. Search the incident and open it.
  2. Click Edit to switch to the edit mode.

  3. Change the status to Customer Action and then save it.

    The incident’s status must be changed to Customer Action or Proposed Solution in Solution Manager if the incident is closed in Service Manager.

  4. Click Display to switch to the view mode.