Open new incident to send to SAP

Open a new incident to send to SAP

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Click Incident Management > Search Incidents. The Display Which Incident Tickets form opens.

In the Incident ID textbox, type the ID of the new incident created in step 1 and click Search. The incident opens.

Extend the Sap Solution Manager tab and select a Solution Manager client in the SAP Solution Manager drop-down list.

Update the Status field to Work In Progress, fill in other fields, and then click Save.

Click Send Incident to send the incident to SAP.

Service Manager receives the Request accepted message after the incident is sent to middleware successfully. Click Save & Exit to close the incident window.