Integrate > SAP Solution Manager > Use Service Manager Exchange with SAP Solution Manager > User Scenarios > SAP Solution Manager 7.1 to SM 9.x > Close the incident in Solution Manager

Close the incident in Solution Manager

  1. Search the incident and open it.
  2. Click Edit to switch the incident to edit mode.

  3. Change the status to Proposed Solution.

    The incident’s status must be change to Proposed Solution or Customer Action before the incident is changed to Confirmed.

  4. Change the status to Confirmed.

  5. Click Save to close the incident.