Operations

The operations section allows you to configure operational settings and notifications for your organization.

Note This section is not available to the provider organization.

To configure operations settings for an organization

  1. In the organization's navigation frame, select Operations.
  2. Provide or update the following information and then click Save.
Item Description
Provisioning Error Handling

Select one of the following:

  • Fail Subscriptions On Provisioning Errors - When an error occurs during provisioning, the configured Failure substate actions run, and the subscription is marked as Failed in both the Marketplace Portal and the Operations area of the Cloud Service Management Console.
  • Pause Subscriptions On Provisioning Errors - When an error occurs during provisioning, the provisioning process stops, and the subscription is marked as Pending in the Marketplace Portal and as Paused in the Operations area of the Cloud Service Management Console. You can troubleshoot the cause of the failure and then resume or cancel the paused subscription. For more information, see View Topology for a Subscription.
The resume behavior is different for subscriptions depending on how the underlying service design was created.
  • Most sequence based designs contain fine-grained lifecycle actions; therefore, the provisioning is able to resume from the specific lifecycle action that failed during deployment, and actions that have already succeeded are not repeated.
  • For topology designs, the behavior is always Fail Subscriptions on Provisioning Errors, regardless of the organization setting.
Paused Subscription Notifications

Select any of the following that apply:

  • Notify Subscribers - The first time a subscription is paused, subscribers receive an email message (as configured in Email notifications for the consumer organization), and a notification displays in the Marketplace Portal.
  • Notify Operators - Whenever a subscription is paused, operator users receive an email notification (as configured in Email notifications for the CSA-Provider organization).
Operator Users To Notify When Paused

This section lists the user names and email addresses of operator users who have been configured to be notified when a subscription is Paused.

To add operator users to notify when a subscription is paused:

  1. Click Add Operator Users, and do one of the following:
    • Select one or more operator users, which are members of the Service Operations Manager role as configured for the CSA-Provider organization in Access control.
      This list shows users who have logged into the Cloud Service Management Console at least one time, are LDAP users, and are members of the Service Operations Manager role as configured for the CSA-Provider organization in Access control. Note that if a user has logged in and has been recently added to the role, it may take 30 minutes (based on the default LDAP cache configuration value in the csa.properties file) for the user to appear in the selection list. If the user you want to add has not yet logged in to the Cloud Service Management Console or is recently added to the Service Operations Manager role, you can manually add the user by typing a user name, as described below.
    • Or, enter a user name manually by typing a user name in the text field.
  2. Click Save.