Cancel a Request

You can cancel a request only if the status of the request is Cancelable.

In the Requests list view, you can:

• Cancel a single request, one at a time.
• Cancel all requests, all at the same time. This action cancels only the requests that are currently loaded in the Requests view.

Before you cancel a request, be aware of the following requirements and conditions:

• Requests must be canceled first before they can be deleted. Canceling a request might take some time to complete. Refresh the view several times until it does not show the requests as still being Cancelable.
• Cancelable and deletable requests cannot be concurrently acted on. Cancelable requests take precedence.
• When you cancel a request for a pending subscription modification, only the request for the modification is canceled. The subscription is not changed.
• If the request for a subscription has already been approved, you cannot cancel the request. However, you can cancel the subscription in the Subscriptions view.
• If you need to make a change to a request, you must first cancel the original request and then submit a new request with the correct configuration.

To cancel a single request in the list view:

1. In the Dashboard, in the More Actions section, select the My Orders tile to display the Requests view.
2. In the All Requests States filter, select Cancelable.
3. In the Requests view, scroll up or down the list to find the request you want to cancel.

4. Click the cancel icon next to the request you want to cancel.

5. In the confirmation dialog, click Yes to confirm that you want to cancel the selected request. A message displays, confirming that your selected request was canceled.

To cancel all requests in the list view:

1. In the Dashboard, in the More Actions section, select the My Orders tile to display the Requests view.
2. In the All Requests States filter, select Cancelable.
3. Select List Actions.
4. In the List Actions dialog, click Cancel All to cancel all items that are visible in the list. Caution: This action cannot be undone.
5. (Optional) If you decide you do not want to cancel all items, click the close icon to close the List Actions dialog.
6. In the confirmation dialog, click Yes to confirm that you want to cancel all requests in the list. A message displays, confirming that all requests were canceled.