View Subscriptions for a User

To view all subscriptions for a user

Note: Only subscriptions submitted by the subscriber are included in the list of subscriptions. Subscriptions submitted for a group the subscriber belongs to (that were not submitted by the subscriber) are not included in the list. Subscriptions submitted for a group are identified by the group icon .

1. In the left pane of the Operations area, select the name of the organization whose subscriber information you want to view.

2. Click the Users tab.

   Note The list of subscribers shown in the Users tab is the list of users who have logged in to the Marketplace Portal at least once.

3. Select the user whose subscriptions you want to view.
4. In the top of the Subscriptions tab, review the user name and a subscription status summary for this user.
5. By default, the table is sorted by the Submitted On date. To change the sort option, select an option from the drop-down list. Use the search box to filter the subscriptions. Only the Display Name, Service Offering Name, Subscription Status, Service Instance Status, and Service Instance Health Status (when available) are included in the search.

6. For each subscription, review the following information:

   Item	Description
   User Name	This column is available only in the Offerings tab. The user name (and associated email address) that the Subscriber uses to log into the Marketplace Portal and who has subscribed to this offering. Note: Only subscriptions submitted by the subscriber are included in the list of subscriptions. Subscriptions submitted for a group the subscriber belongs to (that were not submitted by the subscriber) are not included in the list. Subscriptions submitted for a group are identified by the group icon .
   Subscription Details	The subscription details include the following: Display Name (Service Offering Version) - The name of the subscription, as entered by the subscriber at order time, and the version of the service offering used for the subscription. Service Offering Name (Service Catalog Name) - The name of the service offering from which this subscription was created, followed by (in parentheses) the name of the service catalog from which the subscription was ordered (only the service catalog name appears in the Offerings tab). If the service offering is associated with Global Service Catalog, then the resulting subscriptions will be part of the default catalog for that organization. In the Overview tab of a selected subscription, the version of the service offering is also displayed. Upgrade Available - This label is visible if the subscription can be upgraded.
   Design Name	This field is available in the Overview tab of a selected subscription only. The name and version number of the design from which this subscription is created.
   Submitted On	The date the subscription was submitted by the Subscriber.
   Subscription Period	The Start date and start time the subscription deployment began, followed by the date the subscription ends.
   Subscription Cost	This field is available in the Overview tab of a selected subscription only. The total cost of the subscription.
   Subscription Status	The subscription status, as described below: Active - The subscription is active. Pending - The subscription was approved but has not started for one of the following reasons: The start date is a future date The subscription has not yet been deployed The subscription was modified, and the modification has been approved but has not yet completed. The subscription was upgraded but has not yet completed. The upgrade was started by the Administrator or Service Operations Manager. An action affecting the service was requested for the service instance, and the action has not completed. Paused - The subscription has experienced an error during initial provisioning. For a subscription to pause when a failure occurs, the Organization in which the subscription exists must be configured to pause on failures. Subscriptions can be paused only when a failure occurs during the following lifecycle stages: Initializing, Reserving, and Deploying. When a subscription is paused, any On Failure phase actions are not run in CSA; the provisioning stops at the first action of the failed phase. To resume the subscription provisioning, you must first fix the issues that caused the failure, and then click Resume Provisioning, as described in View Topology for a Subscription. The subscription provisioning then resumes by re-running any actions that failed and continuing with the remainder of the provisioning. The Marketplace Portal displays paused subscriptions with a subscription status of Pending. Expired - The subscription period has expired. Canceled - The subscription has been canceled. Failed - The subscription was terminated because the deployment failed or timed out.
   Service Instance Status	The status of the service instance created from this subscription, as described below: Online - The service instance is active. Offline - The service instance is no longer available because the subscription was canceled or expired. Transitioning - The service instance is being reserved for deployment. Reserved - The service instance has not started because the start date for the subscription is in the future. Deploying - The service instance is being deployed. Modifying - A modification or action affecting the service instance has not yet been completed. Modification Failed - A modification or action affecting the service instance failed. Upgrading - An upgrade affecting the service instance has not yet been completed. Upgrade Failed - An upgrade affecting the service instance failed. Failed - The service instance deployment failed. Canceling - The service instance is being canceled. Cancellation Failed - The service instance cancellation has failed. Expiring - The service instance is expiring. Expiration Failed - The service instance expiration has failed.
   Service Instance Health Status	See Health Status.
   Upgradable to	This field is available in the Overview tab of a selected subscription only. A list of the version(s) of a service offering to which this subscription is upgradable.
   Compliance	Compliance column is displayed when compliance integration is enabled. Compliance score of the subscription can be either number (0 to 100) or N/A. It displays compliance score for the subscription as N/A if compliance score is not available. Note The UIs of ITOC and CSA are not integrated.

For more information, see View Subscription Summary and Transfer subscriptions.