Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
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Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
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Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Group Owned Subscriptions
Subscriptions can be owned by a user or a LDAP Group.
Group owned subscriptions allow all the users in the LDAP group to own the subscription.
You can turn Group Ownership On or Off in the Service Checkout page or during subscription modification.
When you turn On the group ownership, you see the following two modes:
- Classic mode- In this mode you can select a single group (click Select Group) to provide Full Access. That is, rights to modify, perform user operations, and cancel subscriptions.
- Advanced mode - This is the default mode. If you want granular access control for subscriptions owned by a specific group then select the Advanced mode (click Select Groups). In this mode you can select multiple groups for each access level.
The four options displayed when you select Advanced mode are:
- Full Access:
Groups with the CSA Service Consumer role can be assigned full access to this subscription. Click Select Groups to assign groups with the CSA Service Consumer role to this subscription.
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- Subscription Modification:
Groups with the CSA Subscription Modifier role can be assigned modification access to this subscription. Click Select Groups to assign groups with the CSA Subscription Modifier role to this subscription.
- Subscription Operation: Groups with the CSA Subscription Operator role can be assigned operational access to this subscription. Click Select Groups to assign groups with the CSA Subscription Operator role to this subscription.
- Subscription Cancelation:
Groups with the CSA Subscription Canceler role can be assigned cancelation access to this subscription. Click Select Groups to assign groups with the CSA Subscription Canceler role to this subscription.
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We welcome your comments!
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