Application settings

In-line translation is disabled by default. To enable this function, follow these steps:

1. In the In-line translation tool field, select On.
2. Select the external tool that you want to use to perform the translation. Currently, Google Translate is the tool supported. You must purchase a license for one of these services to use this functionality in Service Management.
3. Click Save.

The number of days from the creation of an encryption passcode until its expiration is set as 90 by default. You can modify this setting as needed:

1. In the Encryption passcode expiration field, select the required number using the arrow buttons.
2. Click Save.

The period to warn the user that his encryption passcode will expire is set as 14 days before the passcode expiration by default. You can modify this setting as needed:

1. In the Encryption passcode warning period field, select the required number using the arrow buttons.
2. Click Save.

The number of minutes that the encryption passcode can be cached in the browser is set as 60 by default. You can modify this setting as needed:

1. In the Encryption passcode TTL (time to live) field, select the required number using the arrow buttons.
2. Click Save.

Set storage quota for BI sync data. The quota is set as 10 by default. You can modify the value as needed.

The strong identity validation feature is disabled by default. To enable it, follow these steps:

1. In the Enable strong identity validation field, select On. By default, Off is selected.
2. Click Save.

The permission to bypass strong identity validation cannot be granted to the tenant admin role by default. To allow the permission for tenant admin, follow these steps:

1. In the Allow strong identity validation bypass for admin field, select On. By default, Off is selected.
2. Click Save.

The number of minutes that the authorization code is valid after it is sent to the user. The value is set to 1440 by default. You can modify this setting as needed:

1. In the Authorization code TTL (time to live) field, select the required number using the arrow buttons.
2. Click Save.

The list of approved hostnames for navigation. No warning will appear when a user navigates to the domains in the approved list. You can modify this setting as needed:

1. In the Authorized domains for navigation field, enter the approved domains as a comma-separated list.
2. Click Save.

The default currency for PPO operations is US dollars. To change the default currency, follow these steps:

1. In the PPO currency field, select the default currency that you want to use.
2. Click Save.

The ability to add multiple comments to a record before saving the record. To disable this ability, follow these steps:

1. In the Enable add multiple comments in one save field, select Off. By default, On is selected.

2. Click Save.

The Add button is removed from the Discussions tab. Only the Add & save record button appears.

The ability to view and use the On-Call Schedule Management feature.

By default, this feature is enabled out-of-the-box for new users.

To disable this ability, follow these steps:

1. In the Enable On-Call Schedule Management field, select Off. By default, On is selected.

2. Click Save.

The Enable user notification preferences feature is enabled by default. To disable it, follow these steps:

1. In the Enable user notification preferences field, select Off. By default, On is selected.
2. Click Save.

The Include simulation in debug report feature is disabled by default. To enable it, follow these steps:

1. In the Include simulation in debug report field, select On. By default, Off is selected.
2. Click Save.

By default, task and approval parameters are evaluated when the task is created. You can change the setting to evaluate task and approval parameters at the time of execution.

To set the task and approval parameter evaluation time, follow these steps:

1. In the Task/approval parameter evaluation field, select the Task creation or Task execution.
2. Click Save.

Set the tenant time zone for the Expression Language date formatting function. By default, it is set to the time zone of the client's browser.

To set the tenant time zone, follow these steps:

1. In the Time zone definition field, select the required time zone.
2. Click Save.

Click Create to initialize three training tasks (predict offering, service, and category in service requests) in Smart Analytics for a new tenant.

See the following table for the out-of-box configuration of the training tasks:

Click Start to trigger training processes in Smart Analytics for an existing defined tenant.

SMTP configuration is disabled by default. To enable the configurations, select On and complete the following settings: