• Basics
    • Where to go
    • Navigate the Help Center
    • Service Management overview
    • Service Management user interface
    • My Dashboards
    • Reports
    • Service Portal
    • Service Management mobile app
    • Solution planning using Service Management
    • Glossary
  • Plan
    • Service Portfolio Management
    • Service Catalog Management
    • Time Period Management
    • Service Level Management
    • Contract Management
    • Vendor Management
    • Idea and Proposal Management
    • Application Portfolio Management
    • Project and Program Management
  • Build
    • Change Management
    • Release Management
    • Knowledge Management
    • Service Asset and Configuration Management
    • Survey Management
  • Run
    • Service Request Management
    • Incident Management
    • Problem Management
    • On-Call Schedule Management
    • Software Asset Management
    • Financial Management
  • Application Administration
    • Record Management
    • People
    • Locations
    • Lists
    • Routing definitions
    • Service Portal Administration
    • Application settings
    • Service Management Integrations
    • Data domain segmentation
    • Categories
    • Dev2Prod - Synchronize your development and production tenants
    • Debug tool
    • Sample data
    • Live Support
    • Create a white label version of Service Management
  • Advanced
    • Use case scenarios - customizing with business rules
    • Out-of-the-box business rules
    • Expression Language
    • Developer reference
  • Suite Administration
    • Tenants
    • Customers
    • Accounts
    • Users
    • License pools
    • Licenses
    • Assignments
    • Configurations
  • My Home
  • All Files
test text

Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

ClosedWords and Phrases
Search for Example Results
A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

ClosedUsing Boolean Operators
Search for Operator Example

Two or more words in the same topic

AND and

+ (plus symbol)

& (ampersand)

cat AND dog

"cat food"+milk

"cat food"&"dog food"

Either word in a topic

OR or

| (pipe)

cat OR dog

cat | dog

Topics that do not contain a specific word or phrase

NOT not

! (exclamation point)

NOT cat

! dog

Topics that contain one string and do not contain another ^ (caret) cat ^ mouse
A combination of search types ( ) parentheses

cat + (dog | mouse)

cat | dog + (! mouse)

Service Management
  • Basics
    • Where to go
    • Navigate the Help Center
    • Service Management overview
    • Service Management user interface
    • My Dashboards
      • Dashboard
      • Tasks queue
      • Approvals queue
    • Reports
    • Service Portal
    • Service Management mobile app
    • Solution planning using Service Management
    • Glossary
You are here: Basics > My Dashboards

My Dashboards

My Dashboards provides a single point of access to information you use on a day-to-day basis:

  • Dashboard

  • Tasks queue

  • Approvals queue

Connect
IT Service Management blog
Service Management Automation X Suite Community
Service Management Automation X Discussions and Q&A
picpic
Learn
Service Desk Solutions
Service Management Automation X Learn Site
Software Support Online
Software Education Services
Contact

Send Help Center feedback

We welcome your comments!

To open the configured email client on this computer, open an email window.

Otherwise, copy the information below to a web mail client, and send this email to docs.feedback@hpe.com.



Help Topic ID:

Product:  

Topic Title:

Feedback:



 

Submit Service Request
View Service Requests
picpic
Last updated 10 April 2016
© 2017 EntIT Software LLC, a Micro Focus company