Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Screen reader support
Service Management is compatible with screen reader software used by blind and the visually impaired users on supported Windows operating systems.
To enable screen reader accessibility, you must have the supported screen reader software installed on your local client.
Supported screen reader software
Service Management supports the following screen reader software on supported Windows operating systems:
- JAWS Screen Reader software Version 14 and later
Supported browsers
- Mozilla Firefox Version 24 and later
Areas of Service Management with screen reader support
Screen reader accessibility is supported in all components of a record's General detail sections—text boxes, combo boxes, and so on.
Keyboard navigation
Key | Navigation |
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Tab | Next field |
Shift + Tab | Previous field |
Enter | Opens combo box list |
Up and Down | Select list item |
Related topics