Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Security and encryption
When working with sensitive customer data such as passwords, Service Management protects the data using asymmetric encryption. The sensitive data is encrypted with a public key provided by the customer. The private key is stored by the On-Premise Bridge agent at the customer site. To enable the encryption, you should follow this process:
- Generate a pair of public and private keys, using the key generation script provided in the On-Premise Bridge agent installation.
- Copy the content of the public key and paste it into the Service Management user interface.
- Import the key pair in all On-Premise Bridge agents to enable the decryption, using the import script provided in the On-Premise Bridge agent installation.
For more information and the detailed procedure, see How to set up encryption for an Operations Orchestration integration.
Related topics
