Use > Plan > Service Level Management > Service Level Agreement workflow
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Service Level Agreement workflow

This section describes the metaphases and subordinate phases in the life cycle of a Service Level Agreement.

The Service Level Agreement workflow relies on business rules. Rules repeat from one phase to another when the end user can make a change to a field affected by a business rule during that phase.

Metaphase: New

The subordinate phase is New.

Phase Transition Description
New Automatic

The starting point for a Service Level Agreement.

Next phase: Inactive

Metaphase: Inactive

The subordinate phase is Inactive.

Phase Transition Description
Inactive Manual

The Service Level Agreement is being edited but is not yet active. Alternatively, it is expired or no longer active but is kept for historic reference.

Next phase: Active

Metaphase: Active (End)

The subordinate phase is Active.

Phase Transition

Description

Active Manual

The Service Level Agreement is fully configured and in operation.

Next phase: Inactive

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