Use > Plan > Service Level Management > Service Level Management procedures

Service Level Management procedures

If you are responsible for creating and monitoring Service Level Targets that measure how well the organization achieves its service goals, you also work with customers to define the Service Level Agreements that describe your service objectives. A Service Level Target set links to a Service Level Agreement.

When you define a Service Level Agreement, you must specify the name of a Service Level Target set that links to the Service Level Agreement.

To define a Service Level Agreement:

  1. Create a Service Level Target set.

  2. Create a Service Level Agreement that points to the Service Level Target set.

Note  

If the Service Management sample data is deployed in your environment, you can see fully working examples of Service Level Management configuration.

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