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A single word | cat
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- Service Level Management
- Service Level Management roles
- Service Level Agreement workflow
- Service Level Management procedures
- Create a Service Level Target set record
- Edit a Service Level Target set record
- Add a Service Level Target definition record
- Edit a Service Level Target definition record
- Delete a Service Level Target definition record
- Create a Service Level Agreement record
- Edit a Service Level Agreement record
- Delete a Service Level Agreement record
- Relating Service Level Agreements to records
- Add Service Level Target event business rules
- Learn more about Service Level Management
Service Level Management procedures
If you are responsible for creating and monitoring Service Level Targets that measure how well the organization achieves its service goals, you also work with customers to define the Service Level Agreements that describe your service objectives. A Service Level Target set links to a Service Level Agreement.
When you define a Service Level Agreement, you must specify the name of a Service Level Target set that links to the Service Level Agreement.
To define a Service Level Agreement:
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Create a Service Level Agreement that points to the Service Level Target set.
Note
If the Service Management sample data is deployed in your environment, you can see fully working examples of Service Level Management configuration.
Related topics