How to retire an incident model

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Note

You must have the appropriate permissions to retire an incident model.
If you retire an incident model, this has no effect on existing incidents that used the model.

When you retire a model, you change its status from active to retired. You can see the change in the workflow snapshot at the top of the page.

From the main menu, select Run > Incident > Models. Service Management displays a list of existing incident model records.

Select the incident model.

Click the record identifier in the ID column to display the selected record.

To the right of the workflow snapshot, click Retired, then Save.

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