Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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How to delete a service component record
Service Asset and Configuration Management records are normally not deleted. Only an individual who has the Asset & Configuration Administrator role has default permission to delete a Service Asset and Configuration Management record when it is necessary.
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From the main menu, select Build > Service Asset & Configuration.
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From SACM Home, select Service Components.
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Select an existing record.
To filter the record list, click the Add filter button. For more information, see Filters.
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Click Delete on the toolbar. Service Management displays a confirmation message.
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Click OK.
Note If you synchronize your devices from an external source, you must delete the record from that external source first. Otherwise, each new synchronization process will replace the asset in Service Asset and Configuration Management.
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