How to edit a service component record

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Each actual service contains one or more service components. Each service component can support one or more actual services.

The service component and the actual service represent the business service logic of the organization in the Service Asset and Configuration Management data model.

You can edit a service component record to add new information or change existing information.

You can edit multiple records simultaneously by selecting them in the grid and updating them in the Preview pane on the right. For more information, see Mass update.

From the main menu, select Build > Service Asset & Configuration.

From SACM Home, select Service Components.

Select the service component record you want to edit or view.

To filter the record list, click the Add filter button. For more information, see Filters.

Click the record identifier in the ID column to display the selected record.

Click the tab you want to view or edit. The General tab is displayed by default.

Tab	Description
General	Displays details about the SACM component.
Workflow	Displays the workflow metaphase and phase for the selected record.
Related CIs	Displays links to other SACM components. You can create new relationships with: Actual services System elements or devices
Discussions	Displays any relevant conversations about the selected record. For more information about discussions, see Discussions.
History	Displays changes to the selected record. For more information about history, see History.