How does Governance Level Approval Work?

Governance Level Approval is a separate approval, created in the Approval definitions part of records administration, which you may apply to certain record types.

If there is an existing approval plan applicable to a phase of the record type, Governance Level Approval is merged in to the front of the approval plan. If there is no existing approval plan applicable to the record type, Governance Level Approval constitutes the only approval plan for the record type.

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

For example, this is a Governance Level Approval plan:

It specifies that Cost Center manager approval is required if the cost of the request exceeds a specified threshold.

This is an example of the approval plan applying to a particular offering:

It specifies that the request requires the approval of the manager of the requestor.

This is how Service Management merges the two preceding items as the whole approval plan for a request created using that particular offering:

It merges the approvals so that, where applicable, the Governance Level Approval comes before the offering generated approval.

Note All approval definitions set at the Administration > Records level are Governance Level Approvals. Any approvals added elsewhere - for example at the Offering or Change model level - are executed after the Governance Level Approvals.