Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Form properties
Each form may have one or more of the following types of content:
Section
A section is a part of a form which may contain one or more fields or associations. A section has a name and an icon allowing you to expand or hide the section content.
The following table details the different section properties.
Property | Description |
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Name |
The name of the section. Caution The name of the section must be in upper camel case. For example: GroupData. |
Header |
The display name of the section. To edit:
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Expanded | If selected, on loading the form, the user interface displays this section fully expanded. |
Hide header | If selected, the section is not visible in the user interface. |
Field
A form may include Service Management fields.
The following table details the different field properties.
Property | Description | ||||||||||||||||||||||||||||||||||||
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Name | The name of the field. | ||||||||||||||||||||||||||||||||||||
Display name |
The label of the field that Service Management displays in the user interface. To edit:
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Type | The field type. This is read-only. | ||||||||||||||||||||||||||||||||||||
Editor |
The type of editor available for the user to edit the field contents. For the following field types, Service Management automatically populates this property as follows:
For the following field types, you can select the editor type from the drop-down list:
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Size |
The width of the space available to type in field contents. Service Management automatically populates this property based on the field type. The available sizes are:
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Index |
The order of the field in the contents of the form. A field with an index of 1 is first in the form, and so on. To change the order of the field:
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Start on a new line | If selected, the user interface displays this field at the start of a new line in the form. | ||||||||||||||||||||||||||||||||||||
Precision |
The lowest unit of time displayed for a field using the DurationPicker Editor. For example:
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Association
A form may include Service Management associations. An association is a named set of related records, containing many to many relationships.
Note You may not edit the properties of an association in the Form Editor. All the properties are read-only.
The following table details the different association properties.
Property | Description |
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Name | The name of the association. |
Type | The association type. |
Size | The width of the space available to display the association. |
Index |
The order of the association in the contents of the form. |
Related topics