Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management

Use > Run > Service Request Management > Service Request Management procedures > Request on behalf > Service Portal users and request on behalf

Service Portal users and request on behalf

Note This feature is not available if you use a tablet, tablet PC, or a mobile phone to access Service Management.

How to use request on behalf in the Service Portal

To make a request on behalf of another person:

In the Service Portal, click the portal menu button at the top right of the page.
Click Request on behalf.
Select from the drop-down.

When a user in the Service Portal makes a request on behalf of another person, this has the following effects:

Questions and answers do not display
Ideas do not display
News displays according to the identity of the other person
Requests that display are those of the user
Search uses the identity of the other person
Categories display according to the entitlement rules applicable to the other person
Offering availability is according to the entitlement rules applicable to the other person
Prices (if any) display according to the entitlement rules as applicable to the other person
Carts and their requests are submitted in the name of the other person