Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Cost Centers
A cost center is a business unit that is only responsible for the costs that it incurs. The cost center is the main dimension to aggregate the actual cost. Its performance is usually measured through the comparison between the incurred and budgeted costs. The Cost Centers feature enables you to view or refer to financial details such as the cost center effective date, manager, and reporting center. It manages both active and inactive cost centers.
There are two ways to view the cost center records: tree view and table view.
- The tree view is the default view when there are 100 or less parent cost centers.
- The table view is the only view when there are more than 100 parent cost centers.
For more information about views, see Views.
In the tree view
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Click a cost center record to display the connected next lower level of cost center records.
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Continue to click each lower level of cost center records to drill down the levels of cost centers.
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As you drill down, Service Management displays a navigation bar with a set of links. Click the appropriate link to go to the required cost center level.
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As you click a cost center record, Service Management displays a summary in the right panel.
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To go to the table view, click Table view.
In the table view
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As you click a cost center record, Service Management displays a summary in the right panel.
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To go to the tree view, click Tree view.
Related topics
