How to create an application record

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

From the main menu, select Plan > Application Portfolio > Applications. Service Management displays a list of application records.

Click New icon New. Service Management displays a New Application dialog box to gather basic information. Service Management does not assign an ID until you save the application record.

Complete the Application details section:

Field	Description
Display label	A meaningful name that describes the application. Example: eShopping
Description	Detailed description of the application.

Field

Description

Display label

A meaningful name that describes the application.

Example: eShopping

Description

Detailed description of the application.

Complete the Catalog details section:

Field	Description
Catalog description	The information that is to appear in the Service Catalog. It contains the information that the user needs to understand the service offering.

If necessary, expand the Attachments section to attach relevant documents to the record.

Note

The following file formats are supported: jpg; jpeg; gif; png; doc; docx; ppt; pptx; xls; xlsx; pdf; txt; xml; zip; msg; sql; gz; rar; tar; 7z.
The maximum file size of an attachment is 10 MB.
If the Attachments field has been defined as encrypted for this record type and you are a member of an encryption domain, click Add encrypted attachments to attach an encrypted file to the record.
Attachments are not visible in the Service Portal.

Click

Save when you are finished.