Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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How to create a project
You can create a project in the following ways:
In Project and Program Management
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From the main menu, select Plan > Project & Program > Projects. Service Management displays a list of projects.
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Click New. Service Management displays the New Project form. Service Management does not assign an ID until you save the project.
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Complete the following fields:
Field Description Title Enter a title for the project. Description Enter a description that captures the details of the project. Start date Select the date on which the project begins. End date Select the date on which the project ends. Business objective Select a business objective that the project is aligned with from the list, or type a few characters to search for the name. Business unit Select a business unit to which this project applies from the list, or type a few characters to search for the name. Business value Specify the estimated value that the project brings to the organization (in thousands).
Note The estimated business value should be greater than 0.
Target service Select a service that the project is aligned with from the list, or type a few characters to search for the name. -
Click Save when you are finished.
The project opens with the General tab displayed.
In Release Management
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From the main menu, select Build > Release.
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Select the release record from which you want to create a project..
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Click the record identifier in the ID column to display the selected record.
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Click > Create project from record. Service Management displays the new project form with the values copied from the original record.
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Enter the details for the new record, and click Save on the toolbar.
In Change Management
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From the main menu, select Build > Change.
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Select the change record from which you want to create a project.
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Click the record identifier in the ID column to display the selected record.
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Click > Create project from record. Service Management displays the new project form with the values copied from the original record.
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Enter the details for the new record, and click Save on the toolbar.
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