Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Out-of-the-box business rules
- Change transition rules
- Release transition rules
- Incident transition rules
- Problem transition rules
- Idea process - Business rules
- Optimization process - Business rules
- Proposal process - Business rules
- Service definition process - Business rules
- System element process - Business rules
- Service component process - Business rules
- Fixed asset process - Business rules
- Cost center process - Business rules
- Actual service process - Business rules
- Device process - Business rules
- Asset model process - Business rules
- Infrastructure & peripheral process - Business rules
- Subscription process - Business rules
- Reservation process - Business rules
- License process - Business rules
- Contract process - Business rules
- Vendor (Company) process - Business rules
Subscription process - Business rules
The subscription process relies on a few simple business rules. Rules repeat from one phase to another when the end user can make a change to a field affected by a business rule during that phase.
Subscription global rules
In the out-of-the-box asset subscription workflow, the rules detailed for each of the following events apply to all processes.
| Event | Condition | Service Management actions |
|---|---|---|
|
After change |
None | Start date = mandatory |
| None |
Subscriber = mandatory |
|
| Start date is not empty, and End date is not empty | Validate: End date > Start date | |
| Currency is not empty |
Validate: Initial cost and Recurring cost are both not empty. Display the subscription workflow error message in case of a failure. |
|
| Recurring cost is not empty |
Validate: Recurring period is not empty. Display the subscription workflow error message in case of a failure. |
|
| Recurring period is not empty |
Validate: Recurring cost is not empty. Display the subscription workflow error message in case of a failure. |
|
| None |
Validate:
Display the subscription workflow error message in case of a failure. |
|
| None |
Validate:
Display the subscription workflow error message in case of a failure. |
|
| Display label is empty |
Display label = Subscription to + display label of the first of the following which is not empty:
|
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| Status is empty, and Start date is not empty, and Start date is earlier than now | Subscription status = active | |
| Status is empty, and Start date is not empty, and Start date is later than now | Subscription status = pending | |
|
Rendering |
None |
Show Subscribed to service list with filter: Service definition Phase Id = Operate and Decommission |
| None |
Show Subscribed to service list with filter: Actual service Phase Id = Operate and Decommission |
|
| None |
Show Subscribed to device list with filter: Device Phase Id not = Ended or Canceled |
|
| None |
Show Subscribed to infrastructure peripheral list with filter: Infrastructure and peripheral Phase Id not = Ended or Canceled |
|
| Id is not empty and Subscribed to service is empty |
Subscribed to service = hidden |
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| Id is not empty and Subscribed to device is empty |
Subscribed to device = hidden |
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| Id is not empty and Subscribed to infrastructure peripheral is empty |
Subscribed to infrastructure peripheral = hidden |
|
|
Per schedule |
End date is not empty | Set scheduler on End date. Once triggered, Subscription status = expired. |
| Status is pending, and Start date is not empty | Set scheduler on Start date. Once triggered, Subscription status = active. |
