Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Out-of-the-box business rules
- Change transition rules
- Release transition rules
- Incident transition rules
- Problem transition rules
- Idea process - Business rules
- Optimization process - Business rules
- Proposal process - Business rules
- Service definition process - Business rules
- System element process - Business rules
- Service component process - Business rules
- Fixed asset process - Business rules
- Cost center process - Business rules
- Actual service process - Business rules
- Device process - Business rules
- Asset model process - Business rules
- Infrastructure & peripheral process - Business rules
- Subscription process - Business rules
- Reservation process - Business rules
- License process - Business rules
- Contract process - Business rules
- Vendor (Company) process - Business rules
Asset model process - Business rules
The asset model workflow relies on a few simple business rules. Rules repeat from one phase to another when the end user can make a change to a field affected by a business rule during that phase.
Asset model global rules
In the out-of-the-box asset model workflow, the rules detailed for each of the following events apply to all processes.
| Event | Condition | Service Management actions |
|---|---|---|
|
After change |
Model type is not Infrastructure & Peripheral | Infrastructure & peripheral subtype = null |
| Category is null or false |
Validate: Asset type is not empty If the model is not to be a folder or category, the model type must be specified. |
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| Infrastructure & peripheral subtype is Rack, Fire Protection, Cooling, Power Supply, or Security Control | Infrastructure & peripheral category = Infrastructure | |
| Infrastructure & peripheral subtype is Monitor, Mass Storage, RFID, Projector, or Telecommunication | Infrastructure & peripheral category = Peripheral | |
| Model type is not Device | Device subtype = null | |
| Category is empty | Category = false | |
| Parent model is not empty | Full name = Parent model Full name + "/" + Display label | |
| Parent model is empty | Full name = Display label | |
| Full name is changed | Update Full name of child models | |
| Cost type is not empty, Parent model is changed, and Cost type of the parent model is not empty | Cost type = Cost type of the parent model | |
| Rendering | Model type is not Infrastructure & Peripheral | Infrastructure & peripheral subtype = hidden |
| Device subtype = hidden | ||
| Model type is not Infrastructure & Peripheral | Infrastructure & peripheral category = hidden | |
| Model type is not License | License subtype = hidden | |
| Category is true | Total amount = hidden | |
| Category is true | Currency = hidden | |
| Model type is not blank | Restrict selectable Parent model according to current model type. | |
| Depreciation scheme is not Geometric | Hide Depreciation rate | |
| None | Show only active cost types in the Cost type drop-down list | |
| Model type is empty | Show only models that are not duplicated in the Parent model drop-down list |
Inactive phase
In the out-of-the-box asset model workflow, the following rule applies to the Inactive phase.
| Event | Condition | Service Management actions |
|---|---|---|
| Entering | none | Set children asset models to inactive |
Related topics
