Change Management Details

Service Manager uses the Change Management application to enable the Change Management process. The main function of Change Management is to standardize the methods and processes a business organization uses to plan and implement changes. Change Management records all changes to service assets and configuration items in the Configuration Management System (CMS).

In Change Management, the Change Manager sends the change requests to the appropriate approvers and coordinates Emergency Change handling. The Change Approver and approves or denies the change request. The Change Coordinator plans the change implementation and verifies if the change has been completed satisfactorily, and the Change Analyst implements the change.

This section describes selected Change Management fields in the out-of-box Service Manager system.

Topics in this section include:

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`