Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Request Model
A repeatable model of handling a particular category of service request. A request model defines specific agreed tasks that need to be followed to fulfill the service request of this category. Request models can be very simple, with no requirement for authorization (for example, password reset), or can be complex with many sequential or parallel tasks that require authorization (for example, provision of an existing IT service).
Request models are the catalog of service requests from the fulfillment perspective. Usually, the request models are referenced in the connector of a Front Office catalog item (svcCatalog, connector "Open New Request").
Request models define the delivery workflow, through the list of their tasks, controlled by the task planner. Each task defined in a request model has a task category, which defines the role and behavior of the task (labor, product purchase, CMDB synchronization, and so on).
