Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Request Fulfillment security areas
The security areas for Request Fulfillment are Request, Request Tasks, and Request Management Configuration. These areas contain the default security rights and settings for requests and request tasks in the Request Fulfillment module. The security rights and settings will be inherited by the new roles created in an area when no settings are specified in the security role.
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Area |
System navigator menu items for this area |
|---|---|
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Request |
This area contains the default security rights and settings for requests. The rights will be copied to new roles created for this area. However, the settings will only be inherited if there are no settings specified on the role. |
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Request Tasks |
This area contains the default security rights and settings for request tasks. The rights will be copied to new roles created for this area. However, the settings will only be inherited if there are no settings specified on the role. |
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Request Management Configuration |
This area contains the default security rights and settings for Request Fulfillment configuration. The rights will be copied to new roles created for this area. However, the settings will only be inherited if there are no settings specified on the role. Note When you set the security rights for a security role in the Request Management Configuration area:
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Default rights
When you create new security roles, they inherit the default rights that are defined in the security area. The following table describes the out-of-box rights that are defined in the Request, Request Tasks, and Request Management Configuration areas.
| Area Name | View | New | Update | Delete/Close | Modify Template |
|---|---|---|---|---|---|
| Request | True | False | Never | Never | False |
| Request Tasks | True | False | Never | Never | False |
| Request Management Configuration | No rights | ||||
Default settings
The default settings defined in areas will be inherited only if no value is specified for the settings on the role. In an out-of-box system, none of the default settings is checked or set in the Request, Request Tasks, and Request Management Configuration areas.
The follow table describe the details of the settings for the Request Fulfillment module.
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Security Area |
Setting (label) |
Description |
|---|---|---|
|
Request |
Manager Group |
Used by ApprovalDef: (mgr)/(MGR) |
|
Request Request Tasks |
Can Alternate Form |
If selected (set to true), enables members of this role to select an alternate form for viewing the currently displayed record. |
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Request |
Can Approve |
If selected (set to true), enables members of this role to approve/deny requests/request tasks or retract previous approval/denial. |
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Request |
Can Delegate Approvals |
If selected (set to true), enables members of this role to delegate approvals. |
|
Request Request Tasks |
Skip Inefficient Query Warning |
If selected (set to true), bypasses the inefficient query warning for members of this role; Normally, it is desirable to warn an operator when they have entered an inefficient (partially or non-keyed) query. |
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Request Request Tasks |
Append Query |
A query for Service Manager to append to all queries run by members of this role. |
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Request Request Tasks |
Initial Format |
The name of the form to display when a member of this role first enters a given application. |
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Request Request Tasks |
QBE Format |
The QBE form to use when displaying records for members of this role. |
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Request |
Request Initial View |
The default view to display when the members of this role open the request queue. |
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Request |
Request Queue Format |
The default queue form to display when the members of this role open the request queue. |
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Request Tasks |
Request Task Initial View |
The default view to display when the members of this role open the request task queue. |
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Request Tasks |
Request Task Queue Format |
The default queue form to display when the members of this role open the request task queue. |
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Request |
Edit Task Planner |
If selected (set to true), enables members of this role to edit task planner in the request records. |
Related topics
