Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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Configure the Request Fulfillment settings
Security Roles: System Administrator
To configure Request Fulfillment settings, follow these steps:
- Click Request Fulfillment > Administration > Settings in the System Navigator.
-
Configure the following settings as needed.
Setting
Description
Audit Records The changes of field values in requests or request tasks can be monitored by the audit application.
You can use this setting to enable or disable the audit application for requests and request tasks.
Select on Open You can choose to open a new off-catalog request either based on category or based on request model.
Default: Request Model
Group Request Model By To configure the request model hierarchy, type up to four column names to group the request models in the Group Request Model By text box. For example, to group request models by category and template, type category, request.template.
Note
- The request model hierarchy configuration takes effect only when Request Model is under Select on Open.
- Use the column names specified in the
requestModeltable. - You can configure at most four levels in the request model hierarchy by specifying the column names in a comma separate list.
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Click Save.
Related topics
