Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Controlling user access and security
User roles
The Service Management process can meet best practices when employees involved in the process are assigned user roles in your IT organization. For information on the Service Management organizational model of user roles for best practices, see Service Manager Processes and Best Practices in the related topics.
A user role is a template that combines a collection of application profiles, security roles, and capability words into a single record. Service Manager provides out-of-box user role descriptions with appropriate capability words and application profiles that define a variety of business functions or roles. By defining and assigning user role descriptions, a System Administrator can grant an operator the capability words and application profile required for a particular job.
Related topics
Add a user role record
Delete a user role record
Search for a user role record
Introduction
