Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Configure calendar settings
Administrators configure the calendar settings to define the overall look and feel of Service Manager Calendar.
To configure the calendar settings, follow these steps:
- Click System Administration > Ongoing Maintenance > Calendar Administration > Settings.
-
Edit the fields as needed.
The following table describes each field.
Field Description Default Notes Module The name of the module to which this record belongs CalendarThis setting is system generated and is not editable. Area The security area to which this record belongs Calendar AdministrationThis setting is system generated and is not editable. First Day of Week The first day of the week Sunday This setting takes effect only on the calendar, not on the date-picker or the Release Control calendar. Max Records Returned in Calendar Object Query
Determines the maximum number of object records that a calendar query can return.
This setting limits the number of object records (for example, Change and Incident records) that can be displayed in the calendar.
50 Must be a positive integer. Max Records Returned in Time Period Query
Determines the maximum number of time period records that a calendar query can return.
This setting limits the number of time period records that can be displayed in the calendar.
25 Must be a positive integer. Time Range in Day View Determines how the calendar daily view divides a day. By default, one day is divided into four sessions:
- 00:00-06:00
- 06:00-12:00
- 12:00-18:00
- 18:00-24:00
Every 6 hours Select a value from the list. Available objects for Calendar Mapping The table names of the objects that can be mapped with the Time Period object.
The names are comma-separated.
cm3r,cm3t, incidents,probsummary,rootcauseYou can specify any tables (objects).
This setting takes effect for both the full calendar and the embedded calendar.
Example Values:
cm3r, probsummary, rootcause, incidents -
Save the record.
Now, you have completed the global settings for the calendar. Next, you need to configure calendar mapping. See Display records from an application module in the calendar.
Related topics
Calendar Administration
Full calendar and embedded calendar
Calendar security area and role
Release Control Calendar
Enable or disable the calendar
Display an embedded calendar on an incident form, an interaction form, or a problem form
Display records from an application module in the calendar
Configure search filters for the full calendar
Localize a filter field
Test your calendar
