Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Change Management overview
- What are changes?
- Change prioritization
- Change scheduling
- Assessment capability
- Change notification and escalation
- Change Management Audit trail
- Change archival
- What are notifications?
- Change records and CIs
- Role-based authorization
- Management reports generation
- Release Management
- Change Management and Service Level Agreements
Change archival
Closure of processed changes and tasks is a standard part of the workflow. The closure action not only supports saving of the record but separate validations, rules, and possibly even separate forms to ensure business success. Closing a change does not remove it from the database.
The most typical approach for archiving records is to leverage the chosen RDBMS tools from Oracle or MS SQL Server to perform their database administration for purging and archiving.
Service Manager provides an archive and purge tool that can be configured by table and criteria for archiving. This is a facility only the administrator would use. This capability allows the ability to archive either manually or on a scheduled basis.
One new capability in this area is the ability to take advantage of our archive tool suite. These tools allow data to be archived out of Service Manager into a system accessible file system. The production or alternative instance of Service Manager can then be used to access these data records.
Related topics
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