Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Configure portrait for virtual agent
Follow these steps to update the out-of-box portrait for a virtual agent:
- Log on to Service Manager as a system administrator.
- From the System Navigator, click System Administration > Ongoing Maintenance > Collaboration > Service Desk ChatBot.
- Click Search to display a list of existing virtual agents.
- Select a virtual agent, and then click Specify Image to open the Specify Image Location window.
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Click Choose File to browse for another photo that is saved on your computer.
Note The supported image types are *.png, *. jpg, *.bmp, and *.jpeg.
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Select your new photo and then click Open. Alternatively, double-click the new photo.
The system displays the new photo in the Portrait section automatically. To remove this photo, click Remove.
- Click Save.
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Restart the chat service to make the new portrait effective immediately.
Note If you do not want to restart the chat service, the new portrait will be effective after 30 minutes.
