Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Configuration Management workflows and user tasks
- Delete a configuration item (CI) type
- Modify a configuration item (CI) type
- Create a new configuration item (CI) type
- Update Configuration Management policies
- Evaluate the need for a Configuration Management System (CMS) data model update
- Create a new configuration item (CI)
- Delete a configuration item (CI)
- Create a new model
- Validate a configuration creation change task
- View the audit history of a configuration item
- Plan CI relationship changes from a change record
- Modify a configuration item
- View component reliability
- View component availability
- View the availability plan of a business service
- Create a new configuration report
- Review a modification to a configuration item
- Conduct a configuration audit
- Check related configurations
- Delete a master data record
- Update a master data record
- Add a master data record
- Validate data sets
- Master data records
- View scheduled maintenance for a configuration item
- Service life cycle management
- Configuration item actual states
- Set the expected state of a configuration item
- Configuration items
View the audit history of a configuration item
In addition to recording activity updates, the Configuration Management module also provides field-level audit history for updates to a configuration item (CI). An audit log entry is created when a field value is updated.
Note Audit log entries are created for a CI record only when:
- the CI type joindef is
joinnodeorjoinbizservice - updates are made to the fields that are defined in auditspecs table
joinnodeorjoinbizservice.
To view the audit history of a configuration item, follow these steps:
- Click Configuration Management > Resources > Search CIs.
- Perform a search to locate the CI.
-
In the CI record, click More > Audit History.
If the CI has a list of audit log entries, the list of entries is displayed. If only one entry, the entry is displayed.
If the CI has no audit history, a message is displayed.
-
Click one entry from the list to open it.
Each audit log entry provides the following information:
- File: The dbdict that was audited.
- Unq A: By default, the record ID is displayed.
- Unq B: By default, this field is empty.
- Unq C: By default, this field is empty.
- Unq D: By default, this field is empty.
- Date: The date when the audit log entry was created
- Oper: The ID of the operator who modified the source record, causing (through some actions) the audit log entry to be created
- Field: The name of the field that was modified.
- Old: The old value/array of the field
- New: The new value/array of the field
Note To define what information to display in audit log entries, modify auditspecs table with filename
joinnodeorjoinbizservicein database manager utility. For details, see Define an audit specifications entry - Click Show Detail to view more details.
Related topics
Related topics
