Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- IR Expert
- What is Knowledge Engineering?
- Standard record lists and IR Expert
- Database Dictionary and IR Expert
- IR query features
- Using IR Expert to create a query
- Searching the central Knowledge Base
- Promoting or discarding a solution candidate
- IR Expert tasks
- Special considerations for using IR Expert
- How IR Expert evaluates documents for relevance
- IR Expert scirexpert file
- Creating an IR file
- Updates to IR files
- IR keys and non-IR keys
- Find Solution
- Customizing IR Expert
- Chinese, Japanese, and Korean language analyzer
- IR Expert file descriptions
Database dictionary and IR Expert
Installing IR Expert creates three changes in the Database Dictionary utility:
- The IR key types are available in the key list.
- The regenerate type IR Regen is available when keys in a file that contains an IR key has been modified.
- The Type field in the datadict.g record reflects the presence of an IR key in a file.
Note An IR Regen does not necessarily rebuild any indices other than IR indices. If you modify any key other than an IR key, Service Manager may not recognize the change until you perform a full regen. The average IR Regen time is 1 minute for each 2,500 records.
Data Policy information (datadict file) is a critical factor in the IR Query application. It stores details on which files contain IR keys and which fields within those files are keyed for IR queries. You can access the datadict file by clicking Tailoring > Data Policy.
Related topics
IR Expert
Special considerations for using IR Expert
IR Expert scirexpert file
Updates to IR files
Customizing IR Expert
IR keys and non-IR keys
Multiple files containing IR keys
Find Solution
How IR Expert evaluates documents for relevance
Creating an IR file
