Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Unload files
The native Service Manager export format is the unload file. An unload file stores the database dictionary of Service Manager tables in addition to records. The database dictionary embedded in an unload file determines where Service Manager loads records during import. The unload file also specifies whether Service Manager should update or ignore duplicate records when loading records. Service Manager can export unload files in the following file formats:
- Binary — The binary unload file format archives Service Manager tables. You can load binary unload files only from the Database Manager.
- Text — The text unload file format is human readable but only intended to be loaded from the Database Manager.
- Formatted text — The formatted text unload file format is intended to be compatible with external applications, although the actual format of the file is determined by the form you select as a template. You can create export forms to create formatted text unload files compatible with specific applications.
You can export records into an unload file from the following Service Manager utilities:
- Database Manager
- Unload Script Utility
- Directly from some record lists
After you load a .unl file to import data into Service Manager, you must stop and then restart the Service Manager server. This ensures that the table changes are initialized.
Note Service Manager encodes unload files in the UTF-8 format. Service Manager can import unload files from previous versions of ServiceCenter, but earlier versions cannot import unload files created by Service Manager.
Related topics
Data maps
Exporting records
Importing records
Purging and archiving records
Using data maps to purge and archive records
Unload script utility
Master data records
Archive records
Purge and archive records
Purge records
Schedule purge and archive processes
