Affected Item field in Incident Management

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

The information available to populate the Affected Item field on the CIs and Services tab depends on conditions related to the service recipient. For example, if the recipient has individual or department subscriptions, a list of CIs associated with those subscriptions opens. If a recipient does not have any subscriptions, the following behavior occurs:

If there is an incident recipient, a list of the CIs assigned to that recipient opens.

If there is a location, a list of the CIs assigned to that location opens.

If the system has several companies and there is a company specified, a list of the CIs assigned to that company opens.

If there is a device type specified, a list of the CIs of that type opens.

Note: If you want to obtain a list of all CIs, do not enter any recipient information before you click the Affected Item field.

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