Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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DDE server
Integration with external Windows applications is achieved using the DDE server functionality of the Service Manager 32-bit Windows client.
Applications that implement the Microsoft Windows DDE server permit external applications to get and set data, as well as execute commands. Typical use of get and set is to inspect and change data that is part of a document. For example, Excel allows the contents of spreadsheet cells to be read and written. Use the DDE execute facility to issue commands such as File > Save. There is little standardization between DDE server applications either in capabilities offered or the formatting of the commands sent over the DDE link.
DDE clients contact DDE servers using an application and topic name. The application name must be unique on the machine and the topic is typically the name of a document or the “Actions” topic.
Implementation - system events
System events permit Service Manager to react to events on client platforms external to the Service Manager system. System events are an arbitrary set of events that are sent to and from either RAD or the RTE. They are used to start new RAD applications.
DDE server implementation provides the DDE execute facility. Service Manager’s DDE service name is "HP_Service_Manager" and the topic name is "Actions". The DDE execute facility initiates Service Manager system events.
For example, the CTI implementation creates a system event to start a RAD application when the phone rings to handle the call. RAD programs written to extract the system event parameters and act upon them handle system events. With the DDE server functionality, an external application such as Excel, Access, or Delphi, connects to Service Manager using application Service Manager and topic Actions to trigger system events.
Related topic
