Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Operations Manager i (OMi)
Incident Exchange (OMi - SM) integration
The Incident Exchange (OMi - SM) integration is a bidirectional integration between incident records in Service Manager and events in Operations Manager i (OMi).
This integration requires configurations on both product sides. For details, see Incident Exchange (OMi - SM) integration setup.
Note As of version 9.34, Service Manager can integrate with multiple OMi servers. For details, see Add an integration instance for each OMi server.
Service Manager can accept RESTful-based requests from OMi to create incidents in Service Manager, based on events information in OMi. When Service Manager accepts an incident creation request from a remote OMi server, it creates an incident record and automatically assigns it to an existing group based on certain field values. Incident Management users can view the details of the related OMi event by clicking the View OMi Event menu option from the incident record. See Drill down to the OMi event details from an incident.
When an Incident Management user makes any changes to the incident record, Service Manager automatically synchronizes the changes to the corresponding event in OMi, by sending an update request to the OMi RESTful web service interface. In the event of a synchronization failure, a queuing mechanism will re-synchronize the changes. See Synchronization of incident changes back to Operations Manager i (OMi).
System administrators can configure global settings that determine whether and when incident records opened from OMi events can be automatically closed. However, Incident Management users can mark individual OMi incident records as eligible or ineligible for automatic closure. See Configure automatic closure for OMi incidents and Mark an incident for automatic closure.
Related topics
Incident Exchange (OMi - SM) integration setup
Synchronization of incident changes back to Operations Manager i (OMi)
Add an integration instance for each OMi server
Enable LW-SSO for the Incident Exchange (OMi - SM) integration
Configure automatic closure for OMi incidents
Mark an incident for automatic closure
Drill down to the OMi event details from an incident
Change the default assignment group for OMi incidents
