Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Use advanced search
User roles: All users
If your Service Manager uses the SOLR search engine, you can use advanced search to narrow the results of a simple search or to restrict your search to certain conditions. In the advanced search page, you can specify what knowledgebases and document categories Service Manager searches. You can also specify a set of filtering parameters such as exact phrase and creation date.
To use advanced search, follow these steps:
- Click Knowledge Management > Search Knowledgebase.
- Click the Advanced button.
- Type the key words or phrases you want to search for.
- Select the knowledgebase libraries to narrow your search.
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Provide advanced search filters for each of the knowledgebase libraries that you selected in step 4.
Tip Select specific criteria if you can. For example, you can use the date fields to specify a particular date and time range. In addition, searching for records by specified Affected Services is supported in SMA-SM starting from version 9.50.
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Click Search.
Service Manager returns a list of documents matching your search request. If there are no results, type a new search string for your search or specify additional search criteria.
Related topics
Related topics
