Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Scheduled maintenance
- What is a scheduled task?
- Running a Scheduled Maintenance task
- Cost Estimate tool
- Access Scheduled Maintenance
- Check the execution details of a task
- Check the execution history of a task
- Create a change request from a Scheduled Maintenance task
- Create a Request record from a Scheduled Maintenance task
- Create a schedule for a task
- Create a Scheduled Maintenance task
- Create a Scheduled Maintenance task for an asset
- Create a Scheduled Maintenance task from an open record
- Create an Incident record from a Scheduled Maintenance task
- Define the effect and details of a Scheduled Maintenance task
- Force a task to run immediately
- Schedule intervals
- Set the demand criteria for a task
- Specify incremental repetition
- Specify manual repetition
- Specify quiescent repetition
- Use expressions and Format Control only in a Scheduled Maintenance task
- Use the Cost Estimate tool
- Administrative access to Scheduled Maintenance
- Scheduled Maintenance features
- Automated task generation
- Scheduled Maintenance commands in Configuration Management
- Scheduled Maintenance exception models
- Using a Scheduled Maintenance template
- Adding Scheduled Maintenance data using expressions
- Scheduled Maintenance overhead
- Running an extra Format Control record
Scheduled Maintenance commands in Configuration Management
Service Manager integrates Scheduled Maintenance with Configuration Management. You can find these commands on the More Actions menu that you access from an asset record.
| Command | Description |
|---|---|
| Maintenance Tasks | Show any maintenance tasks that are bound to a specified device. Scheduled Maintenance does not display any task that references a range of devices, such as routine maintenance for every server in a geographic area. |
| Maintenance History | List how many incidents, changes, or requests generated when a maintenance task runs.
From this list, you can view the individual incident records, change requests and For example, on May 1, there might be two servers in a geographic area, but by June 1, there might be a third server installed. Therefore, a task that generates a change for every server in a geographic area would generate two changes in May and three changes in June. |
| Generate Recurring >Incidents | Generate a Scheduled Maintenance task for the current device, which creates an Incident record. This Scheduled Maintenance task uses a template Incident record and other information from Configuration Management. |
| Generate Recurring >Changes | Generate a Scheduled Maintenance task for the current device, which creates a change request. This Scheduled Maintenance task uses a template change request and other information from Configuration Management. |
| Generate Recurring >Requests | Generate a Scheduled Maintenance task for the current device, which creates a |
Related topics
Record limitations
Access Scheduled Maintenance from Configuration Management
