Set up outbound email

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Applies to User Roles:

System Administrator

The outbound email solution (also known as JavaMail) provides a monitor to handle Service Manager e-mail events. This monitor connects Service Manager into standard e-mail facilities and allows Service Manager operators and applications to send HTML emails. Any mail system that supports Simple Mail Transfer Protocol (SMTP) or has an SMTP gateway or bridge can receive e-mail from Service Manager if the outbound email solution is enabled.

Note If you have already implemented a different outbound email solution such as SCAuto Mail or Connect-IT, you can also continue to use it as the outbound email solution for Smart Email.

To set up outbound email for the Smart Email solution, see Configure Email for more information.

Note Only messages enclosed within HTML tags can be sent out as HTML emails, otherwise messages are sent as plain text.

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