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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

ClosedWords and Phrases
Search for Example Results
A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
ClosedUsing Boolean Operators
Search for Operator Example

Two or more words in the same topic

AND and

+ (plus symbol)

& (ampersand)

cat AND dog

"cat food"+milk

"cat food"&"dog food"

Either word in a topic

OR or

| (pipe)

cat OR dog

cat | dog

Topics that do not contain a specific word or phrase

NOT not

! (exclamation point)

NOT cat

! dog

Topics that contain one string and do not contain another ^ (caret) cat ^ mouse
A combination of search types ( ) parentheses

cat + (dog | mouse)

cat | dog + (! mouse)

Service Manager
  • Service Manager email solutions
    • Smart Email
    • SCAuto Mail
    • HTML Email
      • Audience
      • Prerequisites
      • How the solution works
      • Customizing HTML email notifications
      • Disabling individual notification definitions
      • Sending HTML email messages manually
      • Reference for Out-of-Box HTML email templates
Administer > Status and notifications > Service Manager email solutions > HTML Email

HTML Email

The Service Manager HTML Email Solution enables Service Manager to send HTML email messages automatically or manually on demand. This email solution is based on HTML templates that can be customized and localized.

The following topics describe how to install this solution, how it works, how to customize HTML email notifications, and how to send on-demand notifications.

Audience

Prerequisites

How the solution works

Components of the solution

HTML templates

Notification definitions

ScriptLibrary record

getMailBody

getMailHeader

Eventout table

Customizing HTML email notifications

Create your own HTML templates

Localize a template

Link an HTML template to a notification

Add commonly used elements in templates

Disabling individual notification definitions

How to disable an individual notification definition

Sending HTML email messages manually

Send an HTML email message using the Notify option

HTML templates used by the Notify option

Reference for Out-of-Box HTML email templates

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