Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Add fields to the SurveyInternal dbdict record
User roles: System Administrator
SM surveys are based on survey templates. Each template contains a set of questions, which must be mapped to a field in the ServeyInternal dbdict record. Before users can create their own survey templates, you must add the required mapping fields to the ServeyInternal dbdict record.
To add fields to the dbdict record, follow these steps:
- Log in to the Service Manager Windows client as a system administrator.
- Enter dbdict in the command line, and then press Enter.
- Enter SurveyInternal in the File Name field, and then click Search.
- On the Fields tab, select the descriptor row and then click New Field/Key.
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Add a field to the dbdict.
Caution The following field types are supported: character, number, logical, and array. For the array type, only the character subtype is supported.
- Repeat the steps to add more fields as needed.
- When you have finished adding all of the required fields, click OK.
- Click SM Alters to save your changes to the dbdict record.
Note These fields will be available to select from the Field Name field when users add a question to a survey template. For more information, see Create a survey template.
Related topics
Related topics
