Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Create a new parameter
Parameters are predefined values that provide surveys in Service Manager with the correct metadata. Survey Administrators can create additional parameters that are available to survey users when they configure a survey connector. Parameters are associated with specific Service Manager modules.
To create a new parameter, follow these steps:
- Open a survey connector by creating a new connector or by searching for an existing connector.
- Browse to the Parameters and Recipients section, and then expand the Service Manager module to which you want to add a parameter.
- Expand Parameters, and then click Add Parameter to display the Survey Parameter Mapping form. The ID, Connector ID, Last update time, Last updated by, and Object fields and the Active check-box are populated automatically.
- Type a user-friendly description of the parameter in the Description field.
- Type the internal name for the parameter in the Parameter Name (Internal) field.
- Select the order in which the parameter is processed in the Order ID field (this step applies only to API-based connectors).
- Select a mapping type from the Mapping Type drop-down list.
- Type a constant value, variable, field name, or RAD expression in the Mapping Value field, and then click Save.
Related topics
Survey connectors
Parameter mapping
Related topics
