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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

ClosedWords and Phrases
Search for Example Results
A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

ClosedUsing Boolean Operators
Search for Operator Example

Two or more words in the same topic

AND and

+ (plus symbol)

& (ampersand)

cat AND dog

"cat food"+milk

"cat food"&"dog food"

Either word in a topic

OR or

| (pipe)

cat OR dog

cat | dog

Topics that do not contain a specific word or phrase

NOT not

! (exclamation point)

NOT cat

! dog

Topics that contain one string and do not contain another ^ (caret) cat ^ mouse
A combination of search types ( ) parentheses

cat + (dog | mouse)

cat | dog + (! mouse)

Service Manager
  • Scripting
    • Scripts
    • Script forms
    • Script flow
    • Scripting processing flow
    • Diagramming the script flow
    • Using fill boxes in script forms
    • Executing scripts
      • Executing a script from Incident Management
      • Executing a script from displayoption
      • Executing a script from Format Control
      • Executing a script from a stored query
    • Script reports
    • Access a script record from a menu
    • Access a script record from the Database Manager
    • Create a script
    • Define the scripts
    • Define an initial script in an Incident Management profile record
    • Execute a script from a displayoption
    • Execute a script from Format Control
    • Delete a script
    • Print a report on a script
Develop > Tailoring > Advanced functions > Scripting > Executing scripts

Executing scripts

After you have created your forms and the script definitions to display them, you must decide how you want to execute the script. You have several choices:

  • Incident Management (using profile records)
  • Display option (from within an application)
  • Format Control
  • Stored query

Access the scripts file

You can access the scripts file using one of the following methods:

  • Menu button
  • Database Manager

Related topics

Scripting
Executing a script from Incident Management

Related topics

Execute a script from a displayoption
Execute a script from Format Control
Access a script record from a menu
Access a script record from the Database Manager

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