Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Stored queries
- Stored Query Maintenance utility
- Using stored queries in display objects
- Using stored queries in scripts
- Menu option searches
- Define which system processes manage message traffic
- Grant access to stored queries
- Add a stored query
- Create stored queries from the Query Maintenance form
- Run a stored query
- Update a stored query
Menu option searches
Users can run stored queries from the Expert Search menu option in search forms for the principal Service Manager applications (for example, Incident Management, Change Management, and Configuration Management) or from the Advanced Search menu option in the Database Manager. The appearance of these options and the features they control depend on the capabilities defined for each user in the operator record.
Related topics
Stored queries
Using stored queries in display objects
Using menu buttons to run stored queries
Using stored queries to produce charts and marquees
Using stored queries in scripts
More Actions menu
Related topics
Grant access to stored queries
Add a stored query
Create stored queries from the Query Maintenance form
Run a stored query
Update a stored query
Append stored queries
