Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Differential Upgrade utility
The Service Manager Differential Upgrade utility enables a developer to compare the specified files of two Service Manager systems to create a single unload file. The resulting unload file contains all the necessary records to make the files identical between the two systems.
The Differential Upgrade utility simplifies the way you move changes from a development environment into a test or production environment. You can also use this utility to move files between any two systems, such as:
- Development and test
- Unit testing and acceptance testing
- Two different development systems
Important: We recommend that you understand how to export files and create different types of unload files before you use the Differential Upgrade utility.
The Differential Upgrade utility, just like the upgrade utility that upgrades applications from one version to another, relies on patch records and signatures. For more information on how to use the Differential Upgrade utility, see the Service Manager online Help topics under "Application Development - Differential Upgrade utility."
Related topics
Environment configuration
Applying customizations to the production environment
Patch records
Signature records
Checklist: Differential upgrade steps
Related topics
Create or update a Patch record
Create Signature records on the production system
Move Signature records to the development system
Create the differential upgrade from the development system
Customize the Differential upgrade unload file
Create a differential upgrade unload from an internal file
Load the Differential upgrade into the production system
Load an unload file
