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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

ClosedWords and Phrases
Search for Example Results
A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
ClosedUsing Boolean Operators
Search for Operator Example

Two or more words in the same topic

AND and

+ (plus symbol)

& (ampersand)

cat AND dog

"cat food"+milk

"cat food"&"dog food"

Either word in a topic

OR or

| (pipe)

cat OR dog

cat | dog

Topics that do not contain a specific word or phrase

NOT not

! (exclamation point)

NOT cat

! dog

Topics that contain one string and do not contain another ^ (caret) cat ^ mouse
A combination of search types ( ) parentheses

cat + (dog | mouse)

cat | dog + (! mouse)

Service Manager
  • Links
    • Understanding links
      • Advanced link editing features
      • Specifying a link query
      • Copying fields by name during fill operations
      • Scalar/non-scalar field links
      • Keeping changes
      • Link dependencies within Service Desk
      • Document Engine master link record
      • Add a new link file
      • Modify an existing link
      • Test a link
      • Delete a link
      • Access advanced link maintenance
      • Copy information from structure fields to scalar fields
    • Link maintenance
    • Virtual joins
    • Entity Relationship Diagram creation utility
    • Posting
Develop > Tailoring > Links > Understanding links

Understanding links

These topics discuss linking within the system. The topics demonstrate how to:

  • Access link definitions
  • Add a new link
  • Modify an existing link
  • Use advanced link editing features
  • Link dependencies with the Service Desk environment

Related topics

Advanced link editing features
Specifying a link query
Copying fields by name during fill operations
Scalar/non-scalar field links
Keeping changes
Link dependencies within Service Desk
Document Engine master link record
Specifying a link query

Related topics

Add a new link file
Modify an existing link
Test a link
Delete a link
Access advanced link maintenance

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