Stopwatches view

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Note: Views are available in the Windows client only.

The Stopwatches view is an administrative tool that lists information about the number of milliseconds required for some Service Manager client operations. This view shows the number of individual service desk interactions, the shortest time (Min), the longest (Max) time, the average, and the total time. It is helpful for troubleshooting.

The number of displayed operations varies. They are neither configurable or predictable because they depend on your Service Manager installation and current actions. The following table lists some operations that might appear in this view.

Operation	Purpose
Form.generate	The elapsed time to render the form using information sent by the server.
Generator.generate	The elapsed time required to retrieve a System Navigator branch from the server.
Navigator.getChildren	When you click a closed node in the System Navigator, the elapsed time required to expand that node and render content.
SOAP.transact	the elapsed time to exchange one message between the client and server. The stopwatch starts when the client sends the message and stops when it receives the server response. This time does not include message processing.
XSL.transform.jdom	The elapsed time for XSL transformation of forms and menus.

Operation

Purpose

Form.generate

The elapsed time to render the form using information sent by the server.

Generator.generate

The elapsed time required to retrieve a System Navigator branch from the server.

Navigator.getChildren

When you click a closed node in the System Navigator, the elapsed time required to expand that node and render content.

SOAP.transact

the elapsed time to exchange one message between the client and server. The stopwatch starts when the client sends the message and stops when it receives the server response. This time does not include message processing.

XSL.transform.jdom

The elapsed time for XSL transformation of forms and menus.

Click the appropriate icon to modify the Stopwatches view.