Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Service Management Integrations
Service Management provides integrations with the following products:
| Product | Description | Method | Refer to these topics: |
|---|---|---|---|
| UCMDB |
Enables you to synchronize configuration item (CI) data from UCMDB with Service Management. |
OPB For both the automatic and custom integration, download and install the On-Premise Bridge agent. For more information on installing and using agents, see How to use On-Premise Bridge agents on Windows or How to use On-Premise Bridge agents on Linux. |
For more information about UCMDB integration, see Integrate with UCMDB. |
| Operations Orchestration (OO) |
Enables you to import content from Operations Orchestration so you can execute the imported flows as an automatic task in a record. |
OPB For instructions to perform the integration, see How to perform an integration with Operations Orchestration. |
To set up encryption for the integration, see How to set up encryption for an Operations Orchestration integration. For a use case example, see Operations Orchestration integration use case. |
| Service Manager (SM) | Enables you to exchange incidents and requests between Service Management and Service Manager. |
External Systems To perform the integration, add Service Manager as an external system. For more information, see Working with external systems. |
For an overview of the SM integration, see External systems - Service Manager integration. For detailed integration scenarios for incidents, see Case Exchange integration for incidents. |
| Operations Manager i (OMi) | Enables you to create and update incidents in Service Management based on events in Operations Manager i (OMi). |
OPB and External Systems Download and install the On-Premise Bridge agent. For more information on installing and using agents, see How to use On-Premise Bridge agents on Windows or How to use On-Premise Bridge agents on Linux. To perform the integration, add OMi as an external system. For more information, see Working with external systems. |
To perform the integration, see External systems - Operations Manager i integration. For information on external configurations, which can be used to simplify the integration, see External configurations. |
| Business Intelligence (BI) | Enables you to define the fields and relationships that are synced for a record type when integrating with an external business intelligence system. |
REST API To perform the integration, see Business Intelligence integration. |
For detailed information on the BI integration REST API, see Business Intelligence integration API. |
| PPM Outbound Integration | Enables you to send Service Management ideas and proposals to Project and Portfolio Management (PPM). |
OPB Download and install the On-Premise Bridge agent. For more information on installing and using agents, see How to use On-Premise Bridge agents on Windows or How to use On-Premise Bridge agents on Linux. |
To perform the integration, see Integration with Project and Portfolio Management (PPM). |
| PPM Optimization Solver | Enables you to use the optimization engine embedded in Service Management to optimize scenarios in the Project and Program Management module. |
OPB Download and install the On-Premise Bridge agent. For more information on installing and using agents, see How to use On-Premise Bridge agents on Windows or How to use On-Premise Bridge agents on Linux. |
To optimize scenarios, see How to optimize a scenario automatically using the embedded optimization engine.
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| LDAP | Enables you to synchronize user and group records from LDAP with Service Management. |
OPB Download and install the On-Premise Bridge agent. For more information on installing and using agents, see How to use On-Premise Bridge agents on Windows or How to use On-Premise Bridge agents on Linux. |
To perform the synchronization integration, see How to set up synchronization with LDAP. |
| Micro Focus Propel | Enables you to aggregate offerings from Service Management in Propel and create requests based on an aggregated offering. |
Adapter Download the Propel adapter in Service Management and install it in Micro Focus Propel. |
For information on the adapter, seeMicro Focus Propel adapter. |
Note
- For information on product versions, consult the latest Release Notes.
- It is recommended to create a distinct user for each integration.
You can also use Connect-It to integrate with other products. For more information about the Connect-It configuration, refer to Integrate with Connect-It.
Related topics
